1. Why was the Notice issued?
2. What is a class action?
3. What is this lawsuit about?
4. Why is there a settlement?
5. Who is included in the Settlement?
6. What does the Settlement provide?
7. How much will my payment be?
8. When will I get my payment?
9. How do I get a payment?
10. What am I giving up if I stay in the Class?
11. What happens if I do nothing at all?
12. Do I have a lawyer in the case?
13. How will the lawyers be paid?
14. How do I get out of the Settlement?
15. If I don't exclude myself, can I sue the Defendants for the same thing later?
16. If I exclude myself, can I get anything from this Settlement?
17. How do I object to the Settlement?
18. What's the difference between objecting and excluding myself from the Settlement?
19. When and where will the Court decide whether to approve the Settlement?
20. Do I have to come to the hearing?
21. May I speak at the hearing?
22. Where do I get more information?
A court authorized the Notice because you have a right to know about a proposed Settlement of this class action lawsuit and about all of your options, before the Court decides whether to give final approval to the Settlement. The Notice explains the lawsuit, the Settlement, and your legal rights.
The Honorable Stacy Youmans, of the Circuit Court for the Fifth Judicial Circuit in and for Marion County, Florida, 110 N.W. 1st Avenue, Ocala, FL 34475, is overseeing this case. The case is called Mosher v. Thriveworks Administrative Services, LLC, et al., Case No. 26-CA-0482. The persons who have sued, Jennifer Mosher and Lila Wakely, are called the Plaintiffs. The Defendants are Thriveworks Administrative Services, LLC and Thriveworks, Inc.
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In a class action, one or more people called the class representatives (in this case, Ms. Mosher and Ms. Wakely) sue on behalf of a group or a class of people who have similar claims. In a class action, the Court resolves the issues for all class members, except for those who exclude themselves from the Class.
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This lawsuit claims that Defendants violated the Florida Security of Communications Act (FSCA), Fla. Stat. section 934.03, and the Electronic Communications Privacy Act, 18 U.S.C. 2511(1), et seq., by disclosing website users' sensitive information to Google and LinkedIn without consent. The Defendants expressly deny that they violated any laws. The Court has not determined who is right. Rather, the Parties have agreed to settle the lawsuit to avoid the uncertainties and expenses associated with ongoing litigation.
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The Court has not decided whether the Plaintiffs or the Defendants should win this case. Instead, both sides agreed to a settlement. That way, they avoid the uncertainties and expenses associated with ongoing litigation, and Class Members will get compensation sooner rather than, if at all, after the completion of a trial.
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The Settlement Class is defined as all Thriveworks patients in the United States who accessed their patient portal from April 25, 2023, through September 5, 2025.
Excluded from the Settlement Class are: (1) any Judge or Magistrate presiding over this Action and members of their families; (2) the Defendants, their subsidiaries, parent companies, successors, predecessors, and any entity in which the Defendants or their parents have a controlling interest and their current or former officers, directors, agents, and attorneys; (3) persons who properly execute and file a timely request for exclusion from the class; and (4) the legal representatives, successors, or assigns of any such excluded persons.
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Monetary Relief: Defendants have agreed to pay up to $1,900,000.00 in Settlement costs, which include cash payments to Settlement Class Members who submit valid claims, the cost to administer the Settlement, the cost to inform people about the Settlement, Class Counsel's attorneys' fees, and awards to the Class Representatives (the Aggregate Cap) (see Question 13).
Prospective Changes: In addition to this monetary relief, the Settlement also requires Defendants to review their use of tracking technology to confirm that their website, www.thriveworks.com, is configured to prevent the collection of patient medical information without consent.
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If you are a member of the Settlement Class, you may submit a Claim Form to receive a Cash Payment of up to $10.00.You must submit a Claim Form to receive any compensation under the Settlement.
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The hearing to consider the fairness of the Settlement is scheduled for August 4, 2026, at 8:30 a.m. If the Court approves the Settlement, eligible Class Members whose claims are approved by the Settlement Administrator are expected to receive their Cash Payment on or before October 10, 2026. The payment will be made in the form of a check, unless you elect to receive payment by PayPal or Venmo, and all checks will expire and become void 180 days after they are issued.
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If you are a Class Member and you want to get a Cash Payment, you must complete and submit a Claim Form by July 21, 2026. Claim Forms can be found and submitted online here, or by printing and mailing a paper Claim Form, copies of which are available for download here.
We encourage you to submit your claim online. Not only is it easier and more secure, but it is completely free and takes only minutes.
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If the Settlement becomes final, you will give up your right to sue Defendants for the claims this Settlement resolves. The Settlement Agreement describes the specific claims you are giving up against the Defendants. You will be releasing the Defendants and certain of their affiliates described in Section 1.25 of the Settlement Agreement. Unless you exclude yourself (see Question 14), you are releasing the claims, regardless of whether you submit a claim or not. The Settlement Agreement is available here.
The Settlement Agreement describes the released claims with specific descriptions (see Sections 1.24-1.26 and 3.1-3.2 of the Settlement Agreement), so read it carefully. If you have any questions, you can talk to the lawyers listed in Question 12 for free, or you can talk to your own lawyer if you have questions about what this means.
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If you do nothing, you will not get any benefits from this Settlement. But, unless you exclude yourself, you will not be able to start a lawsuit or be part of any other lawsuit against the Defendants for the claims being resolved by this Settlement.
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The Court has appointed Bursor & Fisher, P.A. to be the attorneys representing the Settlement Class. They are called Class Counsel. They believe, after conducting an extensive investigation, that the Settlement Agreement is fair, reasonable, and in the best interests of the Settlement Class. You will not be charged for these lawyers. If you want to be represented by your own lawyer in this case, you may hire one at your expense.
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Class Counsel's attorneys' fees, costs, and expenses will be paid by Defendants, in an amount determined and awarded by the Court. Class Counsel is entitled to seek no more than one-third of the $1,900,000.00 Aggregate Cap as attorneys' fees, but any amount awarded is in the Court's discretion.
In no event will the Court award more than one-third of the Aggregate Cap as attorneys' fees, but the Court may award less. As approved by the Court, the Class Representatives will be paid incentive awards from the Settlement Benefit Cap for helping to bring and settle the case. Each Class Representative will seek no more than $2,500.00 as an incentive award, but the Court may award less than this amount.
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To exclude yourself from the Settlement, you must mail or otherwise deliver a letter (or request for exclusion) stating that you want to be excluded from the Mosher, et al. v. Thriveworks Administrative Services, LLC, et al., Case No. 26-CA-0482 Settlement. Your letter or request for exclusion must also include your name, your address, your signature, the name and number of this case, and a statement that you wish to be excluded. You must mail or deliver your exclusion request no later than July 21, 2026, to:
Thriveworks Privacy Settlement
ATTN: Exclusion Request
P.O. Box 25226
Santa Ana, CA 92799
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No. Unless you exclude yourself, you give up any right to sue the Defendants for the claims being resolved by this Settlement.
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No. If you exclude yourself, do not submit a Claim Form to ask for benefits.
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If you are a Class Member, you can object to the Settlement if you do not like any part of it. You can give reasons why you think the Court should not approve it. The Court will consider your views. To object, you must file with the Court a letter or brief stating that you object to the Settlement in Mosher, et al. v. Thriveworks Administrative Services, LLC, et al., Case No. 26-CA-0482, and identify all your reasons for your objections (including citations and supporting evidence) and attach any materials you rely on for your objections. Your letter or brief must also include your name, an explanation of the basis on which you claim to be a Settlement Class Member, the name and contact information of any and all attorneys representing, advising, or in any way assisting you in connection with your objection, and your signature. If you, or an attorney assisting you with your objection, have ever objected to any class action settlement where you or the objecting attorney asked for or received payment in exchange for dismissal of the objection (or any related appeal) without modification to the settlement, you must include a statement in your objection identifying each such case by full case caption. You must also mail or deliver a copy of your letter or brief to Class Counsel and Defendants' Counsel listed below.
Class Counsel | Defense Counsel |
Alec Leslie | Candice Diah |
Class Counsel will file with the Court and post on this website its request for attorneys' fees by July 6, 2026.
If you want to appear and speak at the Final Approval Hearing to object to the Settlement, with or without a lawyer (see Question 21), you must say so in your letter or brief. You must file the objection with the Court no later than July 21, 2026. The Court's address is:
The Honorable Stacy Youmans
Circuit Court for the Fifth Judicial Circuit in and for Marion County, Florida
Courtroom TBD
110 NW First Avenue
Ocala, FL 34475
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Objecting simply means telling the Court that you do not like something about the Settlement. You can object only if you stay in the Class. Excluding yourself from the Class means telling the Court that you do not want to be part of the Class. If you exclude yourself, you have no basis to object because the case no longer affects you.
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The Court will hold the Final Approval Hearing in person or virtually by Zoom on August 4, 2026, at 8:30 a.m. in Courtroom TBD at the Circuit Court for the Fifth Judicial Circuit in and for Marion County, Florida. The purpose of the hearing will be for the Court to determine whether to approve the Settlement as fair, reasonable, adequate, and in the best interests of the Class; to consider Class Counsel's request for attorneys' fees and expenses; and to consider the request for incentive awards to the Class Representatives. At that hearing, the Court will be available to hear any objections and arguments concerning the fairness of the Settlement.
The hearing may be postponed to a different date or time without notice, so it is a good idea to check this website or email Class Counsel at info@bursor.com with the subject line "Thriveworks." If, however, you timely objected to the Settlement and advised the Court that you intend to appear and speak at the Final Approval Hearing, you will receive notice of any change in the date of the Final Approval Hearing.
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No. Class Counsel will answer any questions the Court may have. But you are welcome to come at your own expense. If you send an objection or comment, you do not have to come to Court to talk about it. As long as you filed and mailed your written objection on time, the Court will consider it. You may also pay another lawyer to attend, but it is not required.
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Yes. You may ask the Court for permission to speak at the Fairness Hearing. To do so, you must include in your letter or brief objecting to the Settlement a statement saying that it is your Notice of Intent to Appear in Mosher, et al. v. Thriveworks Administrative Services, LLC, et al., Case No. 26-CA-0482. It must include your name, address, telephone number, and signature, as well as the name and address of your lawyer if one is appearing for you. Your objection and notice of intent to appear must be filed with the Court and postmarked no later than July 21, 2026.
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This website and the Notice summarize the Settlement. More details are in the Settlement Agreement. You can get a copy of the Settlement Agreement and other documents on the Important Documents page. You may also write with questions to:
Thriveworks Privacy Settlement
c/o Settlement Administrator
P.O. Box 25226
Santa Ana, CA 92799
You can call the Settlement Administrator at (833) 386-6571 or contact Class Counsel by emailing info@bursor.com, if you have any questions. Before doing so, however, please read the full Notice carefully.
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